Neato Robotics to End Cloud Services Earlier Than Expected

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Neato Robotics to End Cloud Services Earlier Than Expected

In a surprising turn of events, Neato Robotics, previously a well-regarded manufacturer of robot vacuums, has announced that it will shut down its cloud services sooner than initially projected. Originally, the company, which faced shutdown in 2023 due to dwindling sales, had assured customers that these services would remain operational for at least five years post-closure.

Understanding the Shutdown

As per an email acquired by The Verge, Neato’s parent company, Vorwerk Group, has shifted its stance, citing advanced “cybersecurity standards, compliance obligations, and regulations” as reasons for the premature phase-out of its legacy systems. Consequently, robot vacuum owners will soon find that their devices can no longer be controlled via the mobile app as of Q4 2025.

Impact on Existing Devices

While users won’t completely lose functionalities of their Neato vacuums—they can still operate devices manually using a button—the absence of cloud services means that many of the smart features, including cleaning schedules, remote operation, and the setting of no-go zones, will no longer be accessible. This limitation detracts from the value proposition of a device that often costs hundreds of dollars.

Conclusion

This development raises concerns for existing Neato vacuum owners, highlighting a broader issue in the smart home industry regarding sustainability and support for older technologies. Users are encouraged to consider alternative solutions or prepare for the limitations that come with the discontinuation of these services.


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