By asahifile How to Cancel Norton VPN, Uninstall It, and Get Your Money Back
Norton has several reliable products, but its VPN service is not one of them. If you’ve decided that Norton VPN isn’t right for you, this guide will walk you through the steps to cancel your subscription, request a refund, and uninstall the application.
How to Turn Off Norton VPN Auto-Renewal
To manage your Norton VPN subscription effectively, the first step is to prevent it from auto-renewing. This allows you some time to seek a different VPN provider without being charged again. Here’s how to stop the auto-renewal:
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Sign In to Your Norton Account: Go to my.norton.com and log in. Navigate to your account dashboard, where you should see the subscriptions tab.
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Manage Your Subscription: Find the Norton VPN plan in your subscriptions hub. Click on either “Manage Renewal” or “Cancel Subscription Renewal.”
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Unsubscribe: When prompted, click “Unsubscribe.” You’ll need to provide a cancellation reason (honesty isn’t required here) and click “Next.”
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Follow the Prompts: Expect a series of attempts to convince you to stay. Keep clicking through until you ultimately reach the option to confirm your cancellation.
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Confirmation: Continue clicking “Next” until you see a confirmation that auto-renewal has been disabled. Please wait for 24 hours for this change to take effect.
If you change your mind after stopping the auto-renewal, you can reactivate it any time before the subscription expires.
How to Request a Refund for Norton VPN
If you want a refund, you’re in luck — you can request one for annual subscriptions within 60 days of payment. Monthly subscriptions can only be refunded within 14 days. Here’s how to request your refund:
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Visit Norton Support: Open your browser and go to support.norton.com.
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Contact Support: Scroll down the page until you find the “Contact us” button and click on it.
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Email Verification: Enter the email associated with your Norton account. Check your inbox for a verification code, which you’ll need to enter on the website.
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Live Chat Options: When you start the live chat, select “Purchase & Billing” and then “Request refund.” Provide a reason for your refund request.
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Persistence is Key: Be persistent until you receive confirmation in writing that your refund is being processed. Typically, you should see the funds in your account within three days.
For subscriptions purchased through the Apple App Store or Google Play Store, you’ll have to cancel through those platforms. Follow their prompts in the subscription management section and request a refund as outlined above.
How to Uninstall Norton VPN
Once you decide to cancel your subscription and stop auto-renewal, you should uninstall Norton VPN completely:
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On Android/iOS: Simply delete the app as you would any other application after canceling your subscription.
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On Windows:
- Press the Windows key + R to open a run dialog.
- Type
appwiz.cpland hit Enter to access the list of programs. - Locate Norton VPN, click on it, and then select “Uninstall/Change” and follow the instructions.
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On macOS:
- Go to your Applications folder and locate Norton VPN.
- Drag the application to the trash to initiate the Norton Uninstaller. Click “OK” and enter your password if prompted, and then click “Uninstall.”
- Restart your computer to complete the uninstallation.
Alternatives to Norton VPN
Upon canceling Norton VPN, you might want to explore better alternatives. Consider these top picks:
- Proton VPN: Focuses on privacy and offers a user-friendly interface.
- Surfshark: Known for its speed and ease of use.
- NordVPN: Excels in features and security options.
- ExpressVPN: Great for beginners, providing excellent support.
Conclusion
Navigating the world of VPNs can be tricky, especially when it comes to canceling subscriptions and getting refunds. By following the steps outlined above, you can seamlessly relinquish Norton VPN and transition to a provider that better suits your needs. Whether you’re switching for enhanced privacy, better performance, or superior design, there’s a VPN solution waiting for you.