How to Cancel Your Surfshark Subscription

If you’re considering ending your Surfshark VPN subscription, you’ve come to the right place. This guide will walk you through the steps to cancel auto-renewal, request a refund if eligible, delete your account, and explore alternatives.

Understanding Surfshark

Surfshark is a popular VPN service known for its speed and user-friendly features. Although it’s one of the fastest options available, issues such as app glitches and unneeded feature activations may lead you to consider cancellation. Here’s how to navigate that process.

1. Cancel Auto-Renewal on Surfshark

To discontinue your subscription, the first step is to halt the auto-renewal feature. Here’s how to do it:

1. Visit Surfshark’s Website: Go to Surfshark.com.
2. Log In: Click on “My account” at the top-right corner and enter your username and password to access your account dashboard.
3. Access Subscription Settings: Click on your account email address at the top-right, then select “Subscription” from the drop-down menu.
4. Cancel Auto-Renewal: Under “Subscription details,” locate your Surfshark subscription and click “Cancel auto-renewal.”

Once auto-renewal is canceled, you can continue using Surfshark for the duration already paid.

2. Cancelling via App Store

If you subscribed through an app store instead of the website, follow these steps:

For Google Play Store:

1. Go to play.google.com on your computer.
2. Click the profile icon in the top-right corner, select “Payments & Subscriptions,” and then “Subscriptions.”
3. Find Surfshark, click “Manage,” and select “Cancel Subscription.”

For Apple App Store:

1. Open the App Store on your Mac and sign in with your Apple ID.
2. Click on your name, then “Account Settings,” followed by “Subscriptions.”
3. Find Surfshark, click “Edit,” and select “Cancel Subscription.”

For Amazon Purchases:

1. Log into your Amazon account.
2. Click on “Account & Lists” and go to “Membership & Subscriptions.”
3. Find Surfshark and click “Cancel Subscription.”

3. Deleting Your Surfshark Account

To permanently delete your Surfshark account, you’ll need to initiate a live chat with customer support:

1. Visit support.surfshark.com.
2. Click “Chat with us” and inform the support bot that you wish to delete your account.

Prepare for potential retention offers during this process.

4. How to Get a Refund

If you’re eligible for a refund, follow these steps:

1. Ensure it’s within 30 days of your purchase.
2. Go to support.surfshark.com and click on “Chat with us.”
3. Request a full refund, and the chat support will guide you through it.

Note: Refund requests for app store subscriptions must be made through the respective platforms and adhere to their policies.

5. Consider Surfshark Alternatives

If you’re canceling due to dissatisfaction, it might be worth exploring other VPN services such as:

• Proton VPN: A nonprofit with excellent performance and a user-friendly interface.
• NordVPN: Offers similar features to Surfshark with a solid reputation.
• ExpressVPN: Known for seamless functionality, but at a higher price point.

Conclusion

Canceling your Surfshark subscription is a straightforward process, whether via their website or through app stores. If you’re feeling stuck or need additional help, reaching out to customer support can often save you time and effort. For those exploring alternatives, consider your options carefully to find a VPN that meets your needs effectively.